Astha
Return Policy
1. Eligible Returns
You may request a return within 7 days of delivery if the product is damaged, defective, or not as described. Items must be unused, in original packaging, and accompanied by proof of purchase.
2. Non-Returnable Items
Custom-made products, opened consumables, worn or used items, and products damaged due to misuse or normal wear are generally not eligible for return.
3. Refund Process
Once the return is approved, the refund is processed to the original payment method within 5-10 business days after the item is received and inspected.
4. Exchange Policy
If the product is defective or incorrect, we may offer a replacement or exchange, subject to stock availability and product condition at the time of review.
5. Return Shipping
For damaged or incorrect items, Astha covers the return shipping cost. For buyer-initiated returns, shipping charges may be deducted from the refund amount.
6. Contact Support
Please contact our support team with your order ID and issue details so we can guide you through the return or exchange process quickly and clearly.